Return
We want you to know you can buy with confidence when you buy a Mad Mat. If your mat doesn't work out for you our returns are simple and free. (Continental United States). Just contact us at Mariachi Imports and we will send you a FREE RETURN LABEL (via email) if you have received the item within the past 15 days. Just call toll free 800-871-7495 or email us at mariachiretail@madmats.com.
After that, you can purchase return shipping from the carrier of your choice and return the item within 30 days of the original delivery. If you do use your own label, please send the tracking number to mariachiretail@madmats.com so that we know it's coming and can process the return quickly.
Your item must be unused, clean, and in the same packaging for reimbursement.
SALE or CLOSEOUT items cannot be returned or exchanged.
TO RETURN YOUR MAT: Simply place the label over the original label on the box and drop it off at the closest carrier location. Once received, the mat will be inspected and your account (card or Paypal) credited. Please allow at least 10 days for your return to be processed.
If you receive a damaged or defective item don't despair, we've got you covered! First, contact us at mariachiretail@madmats.com or call 800-871-7495.If you need to exchange for a different product follow the return process and email us so we can help you in the process.
Maury Letven was the co-founder of Mariachi Imports Inc. and my beloved life partner and friend. While he passed over ten years ago, his friends, family and associates still miss him deeply. Sometimes people travel beside us for part of our journey but affect our lives forever. For all of those close to Maury, this is an enduring fact. He had an unwavering devotion to the truth and often expressed it with wet-your-pants humor. This came in extremely handy when trying to teach ourselves the import business in the late 90’s. Nothing like cracking a few jokes while sorting through half a truckload of broken Mexican pottery! Maury had a massive knowledge bank of baseball, soul and country music, sailing ships, history, and all forms of carpentry and woodworking - which he did professionally before starting Mariachi Imports with me. I am grateful for the 28 years I had the good fortune to share with him. His special combination of old school integrity and humor still help light my way today.