Please read this page carefully. All sales are subject to the terms stated below.
IF YOU SEE PREDATORY PRICING BEING USED ON MAD MATS® WE WANT TO KNOW!!! WE STAND BEHIND OUR LOYAL DEALERS!
Mariachi will always try to police the pricing on websites. If we see it, we will contact the seller and/or stop shipping to them.
Customer Satisfaction of Mad Mats®
Mad Mats® are finished by hand. Variations in the ribbon and edging are to be expected. Occasionally there are variations in the plastic stitching of the mat. A single dropped stitch is not cause for return, however if you feel you have received a truly defective item please call us immediately at 800-871-7495 for return information. Mariachi is dedicated to quality and customer satisfaction. If you ever have an issue with a Mad Mat WE WANT TO KNOW! WE WILL TAKE CARE OF YOU AND YOUR CUSTOMERS!
PLEASE NOTE: Mad Mats are packed using tape only. There are no box cutters in the packaging area. Sliced up rugs are the products of careless opening, not factory flaws!
MONEY: As you know shipping cost are killing everyone. A 400% increase in ocean freight costs (and price increases at the source too) have put huge stressors on what was already a small margin. While we have kept absolute price hikes to a minimum of 10%, some of the flotsam and jetsam of freight and package delivery is spelled out more clearly here for your reference. Mariachi will ALWAYS fight for the best price to ship product and will ALWAYS contact you if there is any question on delivery details or order details. PLEASE READ FREIGHT DETAILS. Charges listed are what carriers charge us.
MINIMUMS: Our opening order minimum is $600.00. Minimum reorder is $200.00
FREIGHT SPECIFICATIONS: PLEASE READ CAREFULLY!!
-IF YOU NEED A LIFT GATE FOR YOUR PALLETIZED ORDER: THERE IS A $75.00 CARRIER FEE - NON-NEGOTIABLE.
-IF AN APPOINTMENT IS REQUIRED THIS HAS TO BE CALLED OUT ON THE ORDER and costs $15.00
-FREIGHT ORDERS INCUR HIGHER RISKS, COSTS, and PENALTIES from the carriers. Stores will have to pay for unexpected closed loading dock, wrong shipping directions, or inaccessible delivery locations (like a back yard, undersized alley, etc..)
-FREIGHT DISCOUNTS ARE HANDLED ON A CASE BY CASE BASIS. All other palletized freight is 20% flat rate nationwide ($1,000.00 minimum)
DROP SHIP FEES AND SHIPPING REQUIREMENTS:
DROP SHIP SERVICE CHARGE: 4x6 foot = $6.00 5x8 foot = $7.00 6x9 foot = $8.00. Individually boxed to help lower freight
3rd PARTY ONLY (YOUR UPS OR FED EX account) and pre-paid by credit card only.
TERMS OF PAYMENT: Opening orders must be paid by major credit card (AMEX, VISA or MASTERCARD).
Billing Terms: Mariachi Imports is factored by DSA Finance Corp. Net 30 billing for reorders can be arranged upon request. For those with approved credit Net 60 terms can be arranged for an additional 2%. Please be advised that all issues surrounding a factored invoiced must be addressed to DSA Finance directly. DSA charges an additional 4% for factored invoices that are paid with a credit card. Bounced check: $100.00 fee
CANCELLATIONS: Must be sent in writing by fax or email, and must be confirmed by Mariachi Imports one week before due date. Once shipped all sales are final. No consignments.
ORDER FULFILLMENT: Unless otherwise specified in writing: CONFIRMATION EMAIL IS SENT AND ORDERS GO TO WAREHOUSE IMMEDIATELY. WE TAKE YOUR ORER SERIOUSLY AND ASSUME IT IS NOT A WISH LIST OR TENTATIVE ORDER. IT WILL BE TAKEN AT FACE VALUE AND SHIPPED AS ORDERED. Buyers are responsible for their orders. Backorders less than 60 days old are filled immediately as available unless cancelled in writing. All sales are final. Returns and exchanges cannot be accepted.
DELIVERY ASSURANCE: We will replace any items that are lost or damaged in transit with the following exceptions:
-Items that are delivered without an authorized signature; Buyers’ special arrangements with carriers are not Mariachi’s responsibility.
-Any loss or damage incurred during third party delivery. (See below)
-Lost or damages must be reported to Mariachi within 10 days of delivery. We will gladly replace all available items or reimburse you the cost plus freight of any item we can’t replace.
-We will not accept a deduction from the invoice if we have not been notified of the shortage.
THIRD PARTY SHIPPING: We will comply with all third party freight requests within these limits:
-All Customers with their own shipping contracts must state their shipping terms and freight account numbers on each Purchase Order.
-We will not accept deductions for freight contracted by us unless instructed otherwise on that specific P.O.
-We will ship “Third Party” freight only for orders over $1,500.00.
-All orders below that value will be shipped using our FedEx account. NO EXCEPTIONS
AREA EXCLUSIVITY: Mariachi Imports will make every attempt to protect a reasonable sales area for customers, who have purchased more than $5,000 in the last 12 months. Please understand that what constitutes a “reasonable” area is relative, and these issues will be decided on a case by case basis. Furthermore, because it is impossible for us to monitor every location we make no guarantees on this issue. If there is a conflict, please call us and we will try our best to remedy the situation.
INTELLECTUAL PROPERTY AND BRANDING: Mariachi Imports has committed their efforts to independent retailers, and we expect our customers to honor our efforts by respecting and protecting our brands in good faith. We are not a job shop; you will not see our products appearing in mass merchant stores or anywhere else, re-labeled as something or someone else’s discounted product. All Mad Mats®, Mad Sacks®, and Sweep Dreams® are internationally copyrighted. All Mad Mats® designs, trademarks, copyrights, distribution rights, and all other related intellectual property such as printed catalogs, cards, labels, packaging, and designs are the sole property of Mariachi Imports. Improper use or crediting will result in stoppage of all product delivery and will negate any and all contractual obligations to supply Mad Mats® This supersedes any and all supply agreements. Improper crediting also includes the use of the Mad Mats® mat display for storage of competing product of any kind, no exceptions.