"I just received my 5 x 8 "Turkish Aqua" rug & i LOVE LOVE LOVE it! i'm using it in my living room on top of sheet vinyl cause i have a couple of unpredictable dogs. i am SO pleased with it… it looks beautiful & i know any sort of cleaning will be a cinch.
I love the eco benefits of this rug & your fair trade policy… i am definitely spreading the word about Mad Mats, your beautiful products, & your FAST shipping!
Thanks for making my home more beautiful!"
Retail Orders: MAD MATS ARE NOW AVAILABLE IN AUSTRALIA!!!! Check for specific availability and sizes - but hurry, the news is out!!
At checkout, you will be presented with the option to register a new account. It is not necessary to register to place an order, but it allows you to track your order history and will speed up your shopping experience in the future. When ordering, please be sure that your phone number and your address information are correct to ensure prompt delivery. Mariachi will charge for returns and re-shipping due to incorrect address information.
If there is any damage or problem with your order, you must notify us at email@example.com and return your order within 10 days to receive credit. Mariachi will not hesitate to credit your account or replace the item, but any damage needs to reported in a timely fashion.
If the product isn't damaged, but you are unhappy with the color for example, please e-mail us immediately at firstname.lastname@example.org. We will email you return instructions, and will refund your money (less shipping charges) upon return of the item.
If your credit card is denied, you will receive an email notice at the email address you provided. Orders will be held until you supply us with a new card number at email@example.com. Be sure to reference the order number in the email subject line when you submit the new information, for the fastest response and shipping time.
Please allow 14 days for shipment. If the item is out of stock you will receive an email notice as well as our estimate of when the item will be back in stock.
We are here to help - if you need a rush delivery, e.g. for a special event, we will do all we can to get your order to you. BE ADVISED: Overnight or rush shipping can sometimes cost as much or more than the item you purchased! For your protection, Mariachi will always ask for your approval by email of the total charges before we ship your order by air.